FAQ

Q: Is your camp suitable for families with children?

Yes. Merzouga Luxury Desert Camps is one of the very few camps in the region designed to be truly family-friendly. We welcome families and children of all ages, and our camp is designed to offer comfort, safety, and space for both parents and children to enjoy the desert experience together. Thanks to our layout, equipment, and on-site team, families can stay comfortably without compromising on quality or tranquility. Parents can relax knowing their children are safe and well accommodated in a calm desert environment.

Q: Are there special conditions or rates for children?

Children under 5 years old stay free of charge. Children from 5 to 12 years old: additional fees apply. Guests aged 13 and above are considered adults.

Q: How long is the trip to the camp from Marrakech or Fes? How many kilometers?

Approximate travel distances and driving times are: Marrakech: 565 km – around 9 hours. Fes: 470 km – around 8 hours. Ouarzazate: 368 km – around 5 hours. Errachidia: 127 km – around 2 hours. Erfoud: 53 km – around 50 minutes. Travel times may vary depending on road conditions and stops along the way.

Accommodation & Amenities:

Do you have any recommendations or advice for our stay in the desert?

Yes. We recommend bringing sun cream (all seasons), sunglasses, a cap or hat, long sleeves, and comfortable walking shoes.
During winter, warm clothing is essential. We also suggest a small personal pharmacy for your comfort.

Do you have Wi-Fi in your camp?

Yes, complimentary Wi-Fi is available in the camp.
Please note that due to our remote desert location, the connection may sometimes be slow or intermittent.

Do you have electricity? Can we charge our phones on site?

Yes. The camp has electricity, and you can charge phones and small devices during your stay.

Do you offer vegetarian menus or accommodate dietary restrictions?

Yes. We can adapt our meals to vegetarian diets and most dietary requirements.
Please inform us in advance so we can prepare accordingly.

Children

Is your camp suitable for families with children?

Yes. Merzouga Luxury Desert Camps is one of the very few desert camps in the Merzouga region considered truly family-friendly.
We welcome families and children of all ages, and our camp is designed to offer comfort, safety, and space for both parents and children to enjoy the desert experience together.

Thanks to our layout, equipment, and on-site team, families can stay comfortably without compromising on quality or tranquility. Parents can relax knowing their children are safe and well accommodated in a calm desert environment.

What makes your camp family-friendly?

Our camp is particularly well suited for families because of:

Spacious and comfortable tents
Safe common areas adapted for children
Flexible meal options for younger guests
A calm, secure environment away from crowds
Activities that can be enjoyed together as a family
Our on-site team is always available to assist families and ensure a smooth, worry-free stay for both parents and children.

We understand the specific needs of families traveling with children and do our best to adapt each stay accordingly.

Are there special conditions or rates for children?

Children under 5 years old stay free of charge
Children from 5 to 12 years old: additional fees apply
Guests aged 13 and above are considered adults

Cancellation Policy

What is your cancellation policy?

To secure your reservation, full payment is required at the time of booking. If you cancel at least 30 days before arrival, 70% of the total amount will be refunded and 30% will be retained. Cancellations made within 30 days of arrival are non-refundable.

What happens if I cancel my reservation?

More than 30 days before arrival: Only the 30% deposit is retained. No additional charges.
Within 30 days of arrival: 100% of the total stay will be charged.
No-show or same-day cancellation: Full amount (100%) will be charged.

Can I modify my reservation?

We understand that plans may change and are happy to help reschedule, subject to availability and at least 30 days’ advance notice.

Do you recommend travel insurance?

Yes. We strongly recommend travel insurance to protect against unforeseen circumstances.

Check-in & Check-out Times

What are the check-in and check-out times?

Open year-round

Check-in: 15:00
Check-out: 11:00

Are check-in times different in summer?

Yes. From 1 June to 30 August:

Check-in: 18:00
Check-out: 11:00

This helps manage expectations.

Contact Information

How can I contact you for reservations or questions?

Our reservations team is happy to assist you:

Phone: +212 666 367 110
Email: contact@merzougaluxurydesertcamps.com
WhatsApp: available via the website

Where is the meeting point?

The meeting point is in front of the Morocco National 4×4 Auto Museum, Merzouga.

Very reassuring for first-time visitors.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, and American Express.

Getting There

How do we get to Merzouga Luxury Desert Camps?

Getting to the desert is part of the experience.
The journey itself is spectacular, taking you through mountain passes, Berber villages, palm groves, kasbahs, and wide open desert landscapes. Many guests consider the drive an unforgettable part of their stay.

How long is the trip to the desert?

The drive from Marrakech or Fes takes approximately 9 hours and should not be rushed.
We recommend planning the journey over one or two days if possible, with an overnight stay along the way.

What time should we depart?

If driving directly to the camp from Marrakech or Fes: departure around 06:00 is recommended
If staying overnight en route: departing after breakfast is fine

Arriving near sunset is ideal, but the journey should remain relaxed.

Should we self-drive or hire a driver?

Most guests choose a private 4×4 with driver, as it is more comfortable and informative, and the final desert tracks can be technical.

Other options include:

Self-drive to Erfoud, then renting a 4×4 with driver
Full self-drive from Marrakech (guide required from Erfoud or Merzouga)

There is no fixed itinerary. Each journey is tailored to your pace and interests.

Can we reach the camp by plane or private jet?

Private jet or plane
The nearest airport is Errachidia, approximately 2 hours from the camp.
This is the fastest option for guests with limited time.

Prices available on request.

Commercial flights

Casablanca → Errachidia (daily flights with Royal Air Maroc)
Fes → Errachidia (weekly flight with Air Arabia)
Marrakech → Errachidia (weekly flights with Ryanair)

From Errachidia, we can assist with ground transfer arrangements.

Best Time to Arrive & Sunset Hours

What is the best time to arrive at the camp?

It depends on the season. We strongly recommend planning your arrival before sunset in order to fully enjoy the desert landscape and activities.

Approximate recommended arrival times by season:

September – October: around 4:30 PM
November – February: around 3:00 PM
March – April: around 4:30 PM
May – June: around 6:00 PM
July – August: around 7:00 PM

These times may vary slightly depending on the exact date.

Sunrise & Sunset Times

At what time are sunrise and sunset in Merzouga?

Sunrise and sunset times vary throughout the year in Merzouga and the Errachidia region.
Exact times depend on the season and date of your stay. We recommend checking local sunset times shortly before arrival or asking our team for guidance.

Distances & Travel Times

How long is the trip to the camp from Marrakech or Fes? How many kilometers?

Approximate travel distances and driving times are: